Welcome to Rivana Residence. By accessing, browsing, or making a booking on our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding.
General
These Terms & Conditions govern all bookings made through Rivana Residence.
By using our website, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
We reserve the right to update or modify these Terms at any time without prior notice.
Booking Process
To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
All bookings are subject to availability and confirmation.
Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheque’s, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
Check-in by: 14:00pm and before 19:00pm on day of arrival
Check-out by: 11:00am on day of departure
Cancellations & Refunds
Cancellation and refund eligibility depends on the selected rate (e.g., Flexible vs. Non-Refundable).
Our full Refund & Cancellation Policy forms part of these Terms and is available here.
No-shows are treated as cancellations and are non-refundable.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking
Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation grounds and is in accordance with the Health Act 2006.
Pets & Service Dogs
We do not accept pets throughout the accommodation
Parking
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Force Majeure
We are not responsible for cancellations or disruptions caused by events beyond our control, including natural disasters, strikes, pandemics, or government actions.
Contact Information
For questions or concerns regarding these Terms & Conditions, please contact us: 📧 Email: support@rivanaresidence.com
