At Rivana Residence, we value your trust and strive to provide a transparent and fair refund process. Please review our refund and cancellation policy carefully before making a booking.
Cancellation by Guests
Flexible Rate Bookings:
Cancellations made 1 days or more before check-in are eligible for a full refund.
Cancellations made within 1 days of check-in will be charged first night’s stay.
No-shows are non-refundable.
Non-Refundable Rate Bookings:
All payments are final and non-refundable, regardless of cancellation time.
Modification of Booking
Date or room modifications are subject to availability and may incur additional charges.
If the modified booking is of lesser value, the difference is non-refundable.
Early Check-Out
Guests who check out earlier than their booked stay are not entitled to a refund for unused nights.
Cancellation by Hotel
In rare circumstances where the hotel must cancel a reservation (e.g., overbooking, operational issues, or force majeure), guests will be offered:
A full refund, or
An alternative booking of equal value at no additional cost.
Refund Processing
Approved refunds will be processed to the original payment method within [7–14 business days].
Transaction or bank processing fees may apply and are non-refundable.
Need help?
Contact us at support@rivanaresidence.com for questions related to refunds.
